Anxiety, Depression and Sleep Disturbance among Customer-Facing Workers.
Dukyun KangJae Won YangWon Jun ChoiSeunghon HamSeong Kyu KangWanhyung LeePublished in: Journal of Korean medical science (2019)
The emotional labor demanded from customer-facing workers, incurred by facing customer complaints and suppressing one's emotions at work, was found to be significantly associated with the development of depression, anxiety, and sleep disturbance symptoms among the Korean working population.