Patient safety in remote primary care encounters: multimethod qualitative study combining Safety I and Safety II analysis.

Rebecca PayneAileen ClarkeNadia SwannJackie van DaelNatassia BrenmanRebecca RosenAdam MackridgeLucy MooreAsli KalinEmma LaddsNina HemmingsSarah Rybczynska-BuntStuart FaulknerIsabel HansonSophie SpittersSietse WieringaFrancesca H DakinSara E ShawJoseph WhertonRichard ByngLaiba HusainTrisha Greenhalgh

Published in: BMJ quality & safety (2023)

While safety incidents are extremely rare in remote primary care, deaths and serious harms have resulted. We offer suggestions for patient, staff and system-level mitigations.

Keyphrases

patient safety
primary care
quality improvement
case report