Observational study to understand interpreter service use in emergency medicine: why the key may lie outside of the initial provider assessment.
Natalie C BendaRollin J FairbanksD Jeffrey HigginbothamLi LinAnn M BisantzPublished in: Emergency medicine journal : EMJ (2019)
Emergency department staff use various mechanisms to communicate with LEP patients throughout their length of stay. Utilisation of interpreter services was poorest during evaluation and treatment tasks, indicating that this area should be a focus for improving communication with LEP patients.