Mitigating Patient and Consumer Safety Risks When Using Conversational Assistants for Medical Information: Exploratory Mixed Methods Experiment.

Timothy W Bickmore Stefán Ólafsson Teresa K O'Leary

Published in: Journal of medical Internet research (2021)

Designers of conversational systems should consider incorporating both disclaimers and feedback on query understanding in response to user queries for medical advice. Unconstrained natural language input should not be used in systems designed specifically to provide medical advice.

Keyphrases

healthcare
health information
autism spectrum disorder
case report
clinical trial
study protocol
social media
risk assessment