Sustainable quality management in hospitals: The experiences of healthcare quality managers.
Fien ClaessensEva Marie CastroDeborah SeysJonas BrouwersAstrid Van WilderAnneke JansDirk De RidderKris VanhaechtPublished in: Health services management research (2023)
This study contributes to existing conceptual and theoretical foundations with practical insights into sustainable quality management. The findings can guide quality departments and hospital management to regain professionals' commitment to quality and to establish a sustainable quality management system.