Patients' Experiences of a National Patient Portal and Its Usability: Cross-Sectional Survey Study.

Saija Simola Iiris Riippa Yuhui Xu Annika Bärkås Asbjørn Johansen Fagerlund Josefin Hagström Mari Holmroos Maria Hägglund Monika Alise Johansen Bridget Kane Anna Kharko Isabella Scandurra Sari Kujala

Published in: Journal of medical Internet research (2023)

The study offers empirical evidence about the significant role of individual experiences when patients are evaluating the usability of patient portals. The results suggest that positive and negative experiences provide relevant information that can be used for improving the patient portal's usability. Usability should be improved so that patients receive information efficiently, easily, and quickly. Respondents would also appreciate interactive features in the patient portal.

Keyphrases

end stage renal disease
ejection fraction
newly diagnosed
chronic kidney disease
health information
mental health
peritoneal dialysis
prognostic factors
electronic health record
patient reported outcomes
quality improvement