Clients satisfaction at primary healthcare facilities and its association with implementation of client service charter in Tanzania.
Erick S KinyenjeTalhiya A YahyaMbwana M DegehChrisogone C GermanJoseph C HokororoMohamed A MohamedOmary A NassoroRadenta P BahegwaYohanes S MsigwaRuth R NgowiLaura E MaranduSyabo M MwaisengelaEliudi S EliakimuPublished in: PloS one (2022)
The implementation of CSC is low among Tanzanian PHC facilities. Clients are more satisfied if received healthcare services from facilities that display the charter, monitor its implementation, have mechanisms to obtain clients feedback and handle complaints. Clients' satisfaction at PHC could be improved through adoption and implementation of CSC.