Development of Performance Indicators for Clinical Research Coordinators Using the Balanced Scorecard in South Korea.
Youn Sun HwangTae Wha LeePublished in: Therapeutic innovation & regulatory science (2020)
This research developed CRC performance indicators using a balanced scorecard in order to improve the quality of CRC work performance. These indicators establish the direction that tasks should take; they motivate CRCs by being associated with the compensation system, competence development programs, and a balanced performance evaluation system.