Impact of a selective narrow network with comprehensive patient navigation on access, utilization, expenditures, and enrollee experiences.

Timothy Tyler Brown Emily L Hague Alicia V Neumann Hector P Rodríguez Stephen M Shortell

Published in: Health services research (2022)

ACO and HMO contracts with selective narrow networks supported by comprehensive patient navigation can reduce expenditures and improve specialty access and patient satisfaction compared to broad-network plans that lack these features. Payers should consider implementing narrow networks with comprehensive support systems.

Keyphrases

patient satisfaction
health insurance
case report
mental health
medical students