Older people's experiences of nurse-patient telephone communication in the primary healthcare setting.
Susan WaterworthDeborah L RaphaelJohn ParsonsBruce ArrollMerryn GottPublished in: Journal of advanced nursing (2017)
Decision-making by older people around treatment seeking is complex. Increasing the awareness of the nurse role in the General Practice is integral to creating a health system which will meet the needs of a growing older population. Primary care practices can review their systems to better inform older people how the nurse-telephone role as a specific health service works and what they can expect when using this service.