Shadow Coaching Improves Patient Experience for English-Preferring Patients but not for Spanish-Preferring Patients.

Denise D QuigleyMarc N ElliottMary E SlaughterEfrain TalamantesRon D Hays

Published in: Journal of general internal medicine (2023)

Coaching improved care experiences for English-preferring patients but may not have improved patient experience for Spanish-preferring patients. Selection and training of providers to communicate effectively with Spanish-preferring patients is needed to extend the benefits of shadow coaching to Spanish-preferring patients.

Keyphrases

end stage renal disease
newly diagnosed
ejection fraction
peritoneal dialysis
prognostic factors
healthcare
patient reported outcomes
palliative care
pain management