User involvement in regulation: A qualitative study of service user involvement in Care Quality Commission inspections of health and social care providers in England.
Emma RichardsonKieran WalsheAlan BoydJill RobertsLillie WenzelRuth RobertsonRachael SmithsonPublished in: Health expectations : an international journal of public participation in health care and health policy (2018)
Service users can make an important contribution to regulation by sharing their experiences and having their voices heard, but their involvement was somewhat transactional, and largely on terms set by CQC. There may be scope for CQC to build more enduring relationships with service user groups and to engage them more effectively in the regulatory regime.