Associations Between Primary Care Providers and Staff-Reported Access Management Challenges and Patient Perceptions of Access.
Danielle E RoseLucinda B LeungMichael McCleanKarin M NelsonIdamay CurtisElizabeth M YanoLisa V RubensteinSusan E StockdalePublished in: Journal of general internal medicine (2023)
Findings show a strong relationship between higher levels of access management challenges and worse patient perceptions of access. Addressing access management challenges, particularly those associated with call center communication, may be an actionable path for improved patient experience.
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