Stress in emergency telephone number operators during the COVID-19 pandemic: the role of self-efficacy and Big Five personality traits.

Self-efficacy can be a very important resource during the struggle of emergency telephone number operators with the successive waves of the COVID-19 pandemic. Operators with a high level of this resource can more effectively cope with the changes and perceive stress as lower. Individuals' personality traits may affect the level of self-efficacy that determines how stress is perceived. It is important to strengthen the self-efficacy of those involved in the fight against the COVID-19 pandemic.