What do consumers with chronic conditions expect from their interactions with general practitioners? A qualitative study of Australian consumer and provider perspectives.
Hyun Jung SongSarah DennisJean-Frédéric LevesqueMark Fort HarrisPublished in: Health expectations : an international journal of public participation in health care and health policy (2020)
Australian GPs and consumers prioritize a positive, long-term clinical relationship in which they respect one another and can communicate their expectations freely. This has implications for consumer satisfaction and in turn ensuring relational continuity, which is particularly relevant to the ongoing care and management of consumers with chronic conditions.