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High performing primary health care organizations from patient perspective: a qualitative study in China.

Wenhua WangJinnan ZhangKatya LobanXiaolin Wei
Published in: Global health research and policy (2023)
A five-domain profile of high performing PHC organizations from the perspective of Chinese PHC users was generated. Organizational resources, service delivery and clinical practices were most valued by the participants. Meanwhile, the participants also had strong expectation of geographical accessibility, high quality of care as well as efficient organizational structure. These organizational elements should be reflected in further reform efforts in order to build high performing PHC organizations.
Keyphrases
  • healthcare
  • primary care
  • mental health
  • palliative care
  • quality improvement
  • case report
  • health insurance
  • chronic pain