Patient Comments and Patient Experience Ratings Are Strongly Correlated With Emergency Department Wait Times.

Diane KuhnPeter S PangBenton R HunterPaul I MuseyKarl Y BilimoriaXiaochun LiThomas LardaroDaniel SmithChristian C StrachanSean CanfieldPatrick O Monahan

Published in: Quality management in health care (2024)

Patients were less likely to give a positive patient experience rating as wait times increased, and this was reflected in their comments. Improving on the factors contributing to ED wait times is essential to meeting health care systems' quality initiatives.

Keyphrases

emergency department
healthcare
end stage renal disease
ejection fraction
newly diagnosed
chronic kidney disease
quality improvement
peritoneal dialysis
health information
drug induced