'You're on show all the time': Moderating emotional labour through space in the emergency department.
Kate KirkLaurie CohenAlison EdgleyStephen TimmonsPublished in: Journal of advanced nursing (2022)
Emotional labour is critical to staff well-being and the way in which healthcare spaces are designed has an impact on emotional labour. Understanding how emotional labour is moderated in different clinical settings can inform organizational, environmental and workforce-related decision-making.