Use of professional interpreters for children and families with limited English proficiency: The intersection with quality and safety.
Sam Brophy-WilliamsSusan BoylenFenella J GillSally WilsonSarah CherianPublished in: Journal of paediatrics and child health (2020)
Despite documented low English proficiency, suboptimal and inadequate use of professional interpreters persists. Low English proficiency patients are vulnerable, with socio-economic disadvantage, likely to impact on health outcomes and compliance. Organisational risk also is highlighted, including impact on clinical handover, informed consent and non-compliance with state language services policy. Further staff education and quality improvement work is essential.