A Qualitative Analysis of Older Adults' Views of Healthcare Provider Attributes and Communication Skills.
Brittany StewartPaige HankeMegan KucembaDiane L LevineJennifer MendezAline H SaadPublished in: Journal of patient experience (2022)
Understanding factors that improve patients' healthcare experiences are essential for healthcare providers (HCPs) caring for older adults (OAs). Previous data supports that effective patient-centered care leads to a better understanding of patients' experiences, values, and preferences. The aim of this study was to evaluate OAs views of HCPs attributes and communication skills to better understand patient's views about their HCP interactions. Qualitative analysis of the data revealed five key themes that emerged: professionalism, patient rapport, patient-centered care, empathy, and communication. Addressing and optimizing performance in these areas could improve patient experiences and support enhanced training for healthcare students.
Keyphrases
- healthcare
- end stage renal disease
- ejection fraction
- newly diagnosed
- chronic kidney disease
- case report
- peritoneal dialysis
- physical activity
- mental health
- palliative care
- prognostic factors
- systematic review
- electronic health record
- social media
- machine learning
- patient reported outcomes
- health information
- chronic pain
- decision making
- affordable care act
- virtual reality
- health insurance