Exploring How Patients Are Supported to Use Online Services in Primary Care in England Through "Digital Facilitation": Survey Study.

Rachel Winder John L Campbell Nurunnahar Akter Abodunrin Q Aminu Jeffrey D Lambert Emma J Cockcroft Chloe Thomas Christopher Elles Clark Carol Bryce Jon Sussex Helen Atherton Christine Marriott Gary A Abel

Published in: Journal of medical Internet research (2024)

General practices recognize that patients would benefit from support to access online services. However, the support provided is often passive or ad hoc, and patients were seldom aware of digital facilitation efforts that their practice provided. There is potential to increase engagement with online primary care services by providing more support for all patients, particularly to provide targeted support for older patients.

Keyphrases

primary care
end stage renal disease
ejection fraction
healthcare
chronic kidney disease
newly diagnosed
social media
prognostic factors
risk assessment
climate change