Patient experiences of an online consultation system: a qualitative study in English primary care post-COVID-19.

Susan Frances Moschogianis Sarah Darley Tessa Coulson Niels Peek Sudeh Cheraghi-Sohi Benjamin C Brown

Published in: The British journal of general practice : the journal of the Royal College of General Practitioners (2024)

Globally, this is the largest in-depth study of patient experiences of an OCS. It contributes new knowledge that the patient experience of using OCSs can be influenced by previously unreported patient characteristics and the conditions they consult about. Further, it contributes recommendations on the design and implementation of the OCS in practice.

Keyphrases

primary care
case report
healthcare
mental health
sars cov
coronavirus disease
palliative care
clinical practice
respiratory syndrome coronavirus