Listen, look, link and learn: a stepwise approach to use narrative quality data within resident-family-nursing staff triads in nursing homes for quality improvements.
Katya Y J SionJohanna E R RuttenJan P H HamersErica de VriesSandra M G ZwakhalenGaby Odekerken-SchröderJos M G A ScholsHilde VerbeekPublished in: BMJ open quality (2021)
Narrative quality data can be interpreted as a valence and agreement score. These scores need to be related to the raw qualitative data to gain a rich understanding of what is going well and what needs to be improved.