Predictors of Healthcare Workers' Compassionate Care Amid the COVID-19 Pandemic: A Cross-Sectional Study from Patients' Perspective in Kelantan, Malaysia.
Noorhidayu Monyati Mohamed NoorMohd Ismail IbrahimSuhaily Mohd HaironMaizun Mohd ZainMohd Saiful Nazri SatimanPublished in: International journal of environmental research and public health (2023)
The current study revealed that compassionate care to patients was not compromised during the pandemic. Patients with disabilities or financial constraints are more likely to experience less compassionate care, while students are generally more satisfied. This study may provide clues for hospital administrators and policymakers regarding the vulnerable group of patients. It also provides opportunities for future research to study the perspective of HCWs.