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Accuracy of online symptom checkers and the potential impact on service utilisation.

Adam CeneyStephanie TolondAndrzej GlowinskiBen MarksSimon SwiftTom Palser
Published in: PloS one (2021)
There is wide variation in performance between available symptom checkers and overall performance is significantly below what would be accepted in any other medical field, though some do achieve a good level of accuracy and safety of disposition. External validation and regulation are urgently required to ensure these public facing tools are safe.
Keyphrases
  • healthcare
  • mental health
  • emergency department