Do Health Care Providers Use Online Patient Ratings to Improve the Quality of Care? Results From an Online-Based Cross-Sectional Study.

Published in: Journal of medical Internet research (2016)

Our results suggest that online ratings displayed on physician-rating websites have an impact on patient care. Despite the limitations of our study and unintended consequences of physician-rating websites, they still may have the potential to improve patient care.

Keyphrases

healthcare
primary care
emergency department
health information
social media
quality improvement
palliative care
case report
psychometric properties
risk assessment