Level of satisfaction of users of a teaching hospital: the influence of the presence of students.
Flávia Janólio Costacurta Pinto da SilvaMayra Gonçalves MeneguetiThamiris Ricci de AraújoJoseilze Santos de AndradeCarmen Silvia GabrielAna Maria LausPublished in: Revista da Escola de Enfermagem da U S P (2019)
The users identified higher empathy and better service during term time, but similar perceptions were not reported for assurance and reliability.