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On the effect of electronic patient portal on primary care utilization and appointment adherence.

Xiang ZhongMuxuan LiangReynerio SanchezMenggang YuPamela R BuddJulie L SpragueMarvin A Dewar
Published in: BMC medical informatics and decision making (2018)
Patient portal users' disease burden adjusted PCP office visit rate was significantly reduced in one and a half year and thereafter post portal adoption. PCP appointment no-show rate was also significantly reduced and cancellation rate was not affected, implying improved care engagement of patients.
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