Patients Evaluate Visit Notes Written by Their Clinicians: a Mixed Methods Investigation.
Suzanne G LeveillePatricia FitzgeraldKendall HarcourtZhiyong DongSigall BellSteve O'NeillCatherine DesRochesLeonor FernandezSara L JacksonJared W KleinRebecca StametzTom DelbancoJan WalkerPublished in: Journal of general internal medicine (2020)
Patients overwhelmingly report understanding their visit notes and usually find them accurate, with few disparities according to sociodemographic or health characteristics. They have many suggestions for improving their quality, and if they understand a note poorly or find inaccuracies, they often have less confidence in their clinicians.