Fragmented care trajectories in municipal healthcare: Local sensemaking of digital documentation.
Julie Duval JensenLoni LeddererRaymond KolbækKirsten BeedholmPublished in: Digital health (2023)
HCPs mitigate fragmentation by responding to a care professional logic, where they document to share information and carry out invisible work outside of timetables and scheduled tasks. However, HCPs are focused on solving specific tasks by the minute with the possible consequence that continuity and their overview of the service user's care and treatment disappear. In conclusion, the EHR system eliminates a holistic view of care trajectories, leaving it up to HCPs to collaborate in an effort to obtain continuity for the service user.