Patients Know Best: Qualitative Study on How Families Use Patient-Controlled Personal Health Records.

The PCEHR met the needs of controller and collaborators better than the needs of cooperators and avoiders. We draw on the Self-Determination Theory to propose ways in which a PCEHR design might better meet the needs of avoidance-oriented users. Further, we highlight the need for families to also relinquish control at times, and propose ways in which PCEHR design might support a better distribution of control, based on effective training, ease of use, comprehensibility of data security mechanisms, timely information provision (recognizing people's different needs), personalization of use, and easy engagement with clinicians through the PCEHR.