Using Natural Language Processing and Sentiment Analysis to Augment Traditional User-Centered Design: Development and Usability Study.
Curtis Lee PetersenRyan J HalterDavid KotzLorie LoebSummer B CookDawna PidgeonBrock C ChristensenJohn A BatsisPublished in: JMIR mHealth and uHealth (2020)
Involving patients and clinicians allowed us to design and build an app that is user friendly for older adults while supporting compliance. This is the first analysis using NLP and usability questionnaires in the quantification of user-centered design of technology for older adults.