Digital NHS Wales: a coding reliability analysis based on the voices of 22 978 patients and clinicians on the benefits, challenges and sustainability of video consulting.
Gemma JohnsBethan WhistanceSara KhalilMegan WhistanceBronwen ThomasMike OgonovskyAlka AhujaPublished in: BMJ open (2022)
A total of 22 978 participants were included. These data help demonstrate that NHS remote service delivery, via the method of VC, can be highly satisfactory, well accepted and clinically suitable yielding many benefits. Despite this, the data are not without its challenges surrounding engagement and suitability for VC. The NHS Wales VC Service rolled out and evaluated at scale and demonstrates that VC has potential for long-term sustainability. For the future, use a 'blended approach' for NHS appointments that are clinically judged and centred on patient choice.
Keyphrases
- patient safety
- mental health
- end stage renal disease
- healthcare
- electronic health record
- ejection fraction
- chronic kidney disease
- newly diagnosed
- big data
- palliative care
- social media
- quality improvement
- case report
- peritoneal dialysis
- patient reported outcomes
- data analysis
- machine learning
- human health
- artificial intelligence