From the closest observers of patient care: a thematic analysis of online narrative reviews of hospitals.

Naomi S BardachAudrey LyndonRenée Asteria-PeñalozaL Elizabeth GoldmanGrace A LinR Adams Dudley

Published in: BMJ quality & safety (2015)

A substantial proportion of consumer reviews do not mention HCAHPS domains. Surrogates appear to observe care differently than patients, particularly around safety.

Keyphrases

healthcare
end stage renal disease
ejection fraction
newly diagnosed
health information
palliative care
prognostic factors
peritoneal dialysis
social media
systematic review
patient reported outcomes