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A Facility-Level Analysis of Nursing Home Compare Five Star Rating and Maryland's Family Satisfaction with Care Survey.

Nancy KusmaulRoberto J MillarChristin DiehlIan Stockwell
Published in: The Gerontologist (2023)
Our results corroborated earlier findings of strong associations between CMS ratings and satisfaction at the extremes of the five-star system. These associations are inconsistent across family-reported domains. This suggests overlap between the frameworks. CMS ratings address care quality; family satisfaction measures quality of life and care quality. High satisfaction is associated with high care quality and quality of life; lower satisfaction is associated with lower care quality.
Keyphrases
  • quality improvement
  • healthcare
  • palliative care
  • pain management
  • affordable care act