Experiences of digital communication with automated patient interviews and asynchronous chat in Swedish primary care: a qualitative study.
Artin EntezarjouBeata Borgström BolmsjöSusanna CallingPatrik MidlövVeronica Milos NymbergPublished in: BMJ open (2020)
Family medicine staff were ambivalent concerning the use of digital communication but, after a period of adjustment, it was seen as a useful communication tool especially when combined with continuity of care. Staff acknowledged limitations regarding use by inappropriate patient populations, information overload and misinterpretation of text by both staff and patients.
Keyphrases
- primary care
- end stage renal disease
- case report
- ejection fraction
- newly diagnosed
- chronic kidney disease
- long term care
- machine learning
- palliative care
- prognostic factors
- mental health
- deep learning
- peritoneal dialysis
- high throughput
- quality improvement
- patient reported outcomes
- smoking cessation
- genetic diversity