Identifying performance indicators to measure overall performance of telephone triage - a scoping review.

Hanna Vainio Leena Soininen Maaret Castrén Paulus Torkki

Published in: Scandinavian journal of primary health care (2023)

Measuring the performance of telephone triage requires an extensive and comprehensive approach. We presented performance indicators that may be included in the framework for measuring the performance of telephone triage to support overall performance measurements of telephone triage.

Keyphrases

emergency department