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Don't judge a book or health app by its cover: User ratings and downloads are not linked to quality.

Maciej HyzyRaymond BondMaurice MulvennaLu BaiAnna-Lena FreyJorge Martinez CarracedoRobert DalySimon Leigh
Published in: PloS one (2024)
This study highlights that widely available proxies which users may perceive to signify the quality of health apps, namely user ratings and downloads, are inaccurate predictors for estimating quality. This indicates the need for wider use of quality assurance methodologies which can accurately determine the quality, safety, and compliance of health apps. Findings suggest more should be done to enable users to recognise high-quality health apps, including digital health literacy training and the provision of nationally endorsed "libraries".
Keyphrases
  • public health
  • healthcare
  • health information
  • mental health
  • health promotion
  • palliative care
  • social media