"All I Can Say Is Thank You": A Qualitative Study of Gratitude in the NICU Before and During COVID-19.
Heather R WalkerGina ClarksonHailey AlstonBelinda ChanPublished in: The Journal of perinatal & neonatal nursing (2023)
Our theoretical model suggests that gratitude may serve as a form of "reciprocal care" to providers during a period of crisis and extreme stress. Use of high-quality communication between providers and parents in the NICU is necessary to understand parental concerns or negative experience.