Investigating a Work System Approach to Implement an Emergency Department Surge Management System: Case Study.
Jennifer JewerPublished in: Journal of medical Internet research (2022)
The broad scope and holistic approach of WST is well suited to guide eHealth system implementations as it focuses efforts on the entire work system and not just the IT artifact. We broaden the focus of WST by applying it to the implementation of an ED surge management system. These findings will guide further studies and implementations of eHealth systems using WST.