Construction of Internet +home Care Quality Supervision Indicators in China Based on the Delphi Method.
Guiyuan MaJianmei HouSha PengYanhui LiuZhengkun ShiYuhua FanJinghui ZhangPublished in: Risk management and healthcare policy (2022)
The construction of Internet +home care QSIs based on the SERVQUAL model is scientifically valid, and the indicators are reliable. They provide guidance and reference values for the continuous improvement and promotion of Internet +home care. This work also provides a theoretical basis for researching and developing an Internet +home care quality supervision platform.