Patient Portal Messaging for Asynchronous Virtual Care During the COVID-19 Pandemic: Retrospective Analysis.

Ming Huang Aditya Khurana George Mastorakos Xiaoqian Jiang Huan He Liwei Wang Sijia Liu Yanshan Wang Nansu Zong Julie Prigge Brian A Costello Nilay D Shah Henry Ting Jungwei Wilfred Fan Christi A Patten Hongfang Liu

Published in: JMIR human factors (2022)

During the COVID-19 pandemic, patients increased portal messaging utilization to address health care issues about COVID-19 (in particular, symptom self-assessment and tests and results). Trends in message usage closely followed national trends in new cases and hospitalizations. There is a wide disparity for minority and rural populations in the use of PGMs for addressing the COVID-19 crisis.

Keyphrases

healthcare
coronavirus disease
sars cov
end stage renal disease
quality improvement
ejection fraction
newly diagnosed
chronic kidney disease
public health
palliative care
south africa
peritoneal dialysis
patient reported
case report
pain management
affordable care act
genetic diversity