Scope, Breadth, and Differences in Online Physician Ratings Related to Geography, Specialty, and Year: Observational Retrospective Study.

Jessica Janine Liu John Justin Matelski Chaim M Bell

Published in: Journal of medical Internet research (2018)

Physician-rating websites are a relatively novel source of provider-level patient satisfaction and are a valuable source of the patient experience. It is important to understand the breadth and scope of such ratings, particularly regarding specialty, geographic practice location, and changes over time.

Keyphrases

primary care
patient satisfaction
emergency department
healthcare
social media
health information
quality improvement
psychometric properties