Conflict pressure cooker: Nurse managers' conflict management experiences in a diverse South African workplace.
Angela KoesnellPetra BesterChristina Maria NiesingPublished in: Health SA = SA Gesondheid (2019)
A medical military organisation presents an organisational culture that combined with diversity is predisposed to conflict, which endangers the work environment. Yet, both conflict and workplace diversity can, when managed correctly, enrich a healthcare organisation. Nurses and nurse managers will benefit from reflective conflict management training as an intra- to interpersonal process.