Using the PMAQ-AB Mobile App and Management System to Evaluate the Quality of Primary Health Care in Brazil: Qualitative Case Study.
Osvaldo de Goes Bay JúniorCícera Renata Diniz Vieira SilvaClaudia Santos MartinianoLygia Maria de Figueiredo MeloMarize Barros de SouzaMonique da Silva LopesArdigleusa Alves CoelhoPaulo de Medeiros RochaThemis Xavier de Albuquerque PinheiroNadja de Sá Pinto Dantas RochaSeverina Alice da Costa UchoaPublished in: JMIR formative research (2022)
The use of technology-based tools-the app and the management system-during the external evaluation offered evaluators a greater opportunity for stakeholder engagement. This also allowed the insertion of different organizational, operational, and methodological components that are capable of triggering influences and confluences. In addition, this allowed connections in collaborative and synergistic networks to increase the quality and allow the development of a more consistent and efficient evaluation process with greater possibility of incorporating the results into public health policies.