Rural-urban variation in user satisfaction with outpatient mental health services in Southern Malawi: a cross-sectional survey.
Blessings ChikasemaXanthe HuntKatherine SorsdahlMark TomlinsonPublished in: Journal of mental health (Abingdon, England) (2020)
As may be expected, these findings demonstrate that service user satisfaction is linked to service quality and past service experiences. Further research is required in order to nuance these findings in the context of Malawi's efforts to strengthen service quality. Nonetheless, rural facilities may require additional support to deliver satisfactory care.