Medical disputes and patient satisfaction in China: How does hospital management matter?

Mengxiao WangGordon Guo-En LiuNicholas BloomHanqing ZhaoThomas ButtTianhao GaoJiaqi XuXia Jin

Published in: The International journal of health planning and management (2021)

Improving hospital management could reduce hospital costs generated by lawsuits, reduce potential harm to patients, and improve patient and staff satisfaction, thus leading to a better patient-physician relationship.

Keyphrases

healthcare
patient satisfaction
end stage renal disease
case report
acute care
ejection fraction
emergency department
chronic kidney disease
newly diagnosed
adverse drug
primary care
peritoneal dialysis
patient reported outcomes
electronic health record