Medical disputes and patient satisfaction in China: How does hospital management matter?
Mengxiao WangGordon Guo-En LiuNicholas BloomHanqing ZhaoThomas ButtTianhao GaoJiaqi XuXia JinPublished in: The International journal of health planning and management (2021)
Improving hospital management could reduce hospital costs generated by lawsuits, reduce potential harm to patients, and improve patient and staff satisfaction, thus leading to a better patient-physician relationship.