Does higher health literacy lead to higher trust in public hospitals?
Maja L BertramUrs Steiner BrandtRikke Klitten HansenGert Tinggaard SvendsenPublished in: International journal for equity in health (2021)
It is important that health care professionals understand that some patient groups have a higher chance of cooperation (e.g., agreeing on the choice of treatment) or defection (e.g. passing a complaint) than others. In perspective, future research should undertake further qualitative examinations of possible patient types and their demands in relation to different health care sectors, focusing specifically on the opportunities to improve the handling of different patient types.