Voice Assistants' Responses to Questions About the COVID-19 Vaccine: National Cross-sectional Study.
Philip H SossenheimerGrace HongAnna Devon-SandSteven LinPublished in: JMIR formative research (2023)
Our study found that VAs were much more likely to respond directly with positive connotations to the question "Is the COVID vaccine safe?" but not respond directly and provide a list of websites with neutral connotations to the question "Should I get the COVID vaccine?" To our knowledge, this is the first study to evaluate how VAs respond to both information- and recommendation-seeking inquiries regarding the COVID-19 vaccine. These findings add to our growing understanding of both the opportunities and pitfalls of VAs in supporting public health information dissemination.