Examining key hotel attributes for guest sleep and overall satisfaction.
Rebecca RobbinsMichael GrandnerAdam KnowldenKimberly SevertPublished in: Tourism and hospitality research : the Surrey quarterly review (2020)
Our study suggests that guest sleep is be a critical component of the guest satisfaction equation. Importantly, our study illuminated the hotel attributes that offer the biggest contribution to hotel guest sleep and the specific steps for improving guest sleep.